01. What we provide
ANKUK Developers LLP, trading as ANKUK Developers, provides UKOG. Our business address is House 28, Street 9, Lane 6, Sector B, DHA 2, Islamabad, Pakistan. You can reach us at contact@ankukdevelopers.com or +92 316 5068553.
UKOG is a mobile app for obstetrics and gynaecology. The app organises the patient visit; Pro includes clinical assessment with UKSG (Uzma Kallue Saima Guidelines), treatment planning, and report creation with PDF export. Clinical role permissions apply, including consultant authorization for report creation.
02. Digital delivery, without shipping
UKOG Pro features are delivered digitally within the UKOG mobile app through the official access method confirmed for your account. We provide the relevant access instructions using your agreed contact details. We do not ship physical goods, medical equipment, or medicines. No physical shipping charge applies.
This website explains the UKOG mobile app, UKSG, Pro features, and plan prices. It does not create an app account, activate Pro, or accept payments. A support inquiry or payment receipt alone does not mean that access has been activated.
03. Activation and onboarding
Before you pay, we confirm in writing the supported platform, access method, subscription scope, activation date, and any required onboarding steps. There is no single activation period for every clinic: existing access, team setup, and any separately agreed work affect the schedule. The agreed activation date is part of your order information.
Please provide accurate account and clinic information and complete the agreed onboarding steps. We will communicate a material delay and provide an updated plan. If the agreed activation date passes without access, contact us with your account email and invoice reference.
04. Plan periods and renewal
UKOG Pro is PKR 1,000 for one month, PKR 5,100 upfront for 6 months (equivalent to PKR 850/month), or PKR 8,400 upfront for one year (equivalent to PKR 700/month).
Subscriptions renew automatically for the selected period—monthly, every 6 months, or yearly—after you authorize recurring billing. Cancel before the next renewal date to stop the next charge.
The 6-month and yearly plans are charged upfront in full, not in monthly instalments. Your subscription confirmation identifies the first billing date, renewal date, final total in PKR, and any applicable taxes. An inquiry does not authorize recurring charges.
Cancellation stops the next renewal and access continues through the paid subscription period. The Refund, Return & Cancellation Policy explains how to cancel and how billing issues are handled.
05. Devices, access, and additional services
Confirm supported devices, connectivity requirements, user roles, and suitability for your clinic before subscribing. Do not assume that every platform or integration is included. Clinic data migration, custom development, hardware, on-site work, or third-party services are included only when expressly agreed.
Any additional service is quoted separately in PKR, with its scope, costs, dependencies, and delivery schedule disclosed before acceptance. External provider or app-store approval dates are outside our direct control.
06. Delivery issues and support
If an access link does not work, you cannot sign in using the provided instructions, or delivery is late, contact us with your account email, invoice reference, and a description of the problem. Do not include patient records, passwords, or full payment card details.
We aim to acknowledge requests within 3 business days and give a review outcome within 7 business days after receiving the necessary information. If we need more time, we will explain the reason and provide an update. Business days mean Monday to Friday, excluding public holidays in Pakistan. Rights and remedies required by applicable law remain available.