01. Who we are and what this covers
ANKUK Developers LLP, trading as ANKUK Developers, provides UKOG. Our business address is House 28, Street 9, Lane 6, Sector B, DHA 2, Islamabad, Pakistan. You can reach us at contact@ankukdevelopers.com or +92 316 5068553.
This policy covers the UKOG information website and our direct demo, onboarding, billing, and support communications. This website does not provide a patient portal or access to clinical records. Information entered inside the UKOG clinical application is subject to its applicable privacy notice and the clinic’s data-handling arrangements; this website notice does not replace those arrangements.
02. Information we receive
If you contact us, we receive the information you choose to send. This may include your name, email address, clinic or organisation, professional role, inquiry, and support correspondence. Subscription administration may involve account identifiers, invoices, payment references, renewal dates, and cancellation requests.
The website hosting service may process technical request information such as IP address, browser details, pages requested, timestamps, and error logs to deliver and protect the site. We do not ask you to upload patient records, clinical images, passwords, or full payment card details here.
03. How the inquiry form works
The inquiry form builds a draft in your own email application. Its contents are not submitted to or stored in a UKOG website database. We receive your message only when you send it through your email service. Your email provider also processes the message under its own policies.
Selecting a support topic or preparing a draft does not create a support ticket, cancel a subscription, or send a message on its own. You must send the email or contact us by phone to complete the request.
04. How we use information
We use your information to answer questions, arrange demonstrations, assess clinic requirements, organize onboarding, administer an agreed subscription, provide support, handle cancellations, correct billing errors, and resolve complaints. Technical records support website delivery, security, and fault investigation.
We do not sell personal information. An inquiry does not authorize us to publish your name or clinic as a customer testimonial, and it does not authorize automatic billing. Recurring payments require separate authorization during subscription onboarding.
05. Storage and retention
Messages you send are stored in the business email service used to receive and manage them. Subscription, support, and invoice records may be held in the systems used for account and payment administration. The website’s contact form does not create a persistent record of your draft.
We retain records for as long as needed for the inquiry, subscription, support, accounting, dispute, or legal purpose for which they were collected. Records no longer needed are deleted or anonymized where practicable. Retention can continue where an applicable obligation or unresolved dispute requires it.
Service providers may process information outside Pakistan. Processing locations depend on the provider and service; contact us for relevant information before sharing data subject to a specific location requirement. We do not represent that all information is stored exclusively in Pakistan.
08. Clinical information belongs in the clinical workflow
UKOG’s application supports account and clinic membership information and clinician-entered patient records, including history, examination, assessment, and reports. Clinics and authorized users must have appropriate permission to enter and access that information and must follow the applicable professional and record-keeping obligations.
Do not send identifiable patient information through a general demonstration or support inquiry. Use anonymized examples when discussing a problem. Any necessary access to clinical data, data migration, or sharing of sensitive material must be arranged separately through an appropriate channel and with the required authority. Ask for the relevant application and clinic data-handling information before using live patient data.
09. Your choices and requests
You can ask what inquiry information we hold about you, request correction or deletion, or ask us to stop optional communications by emailing contact@ankukdevelopers.com. We may verify your identity before acting. Some records may need to be retained for accounting, legal, contractual, or dispute purposes; we will explain any applicable limitation.
For a patient-record request, contact the responsible clinic first. We cannot disclose or delete another person’s clinical record based on an unverified general inquiry. This website is intended for professional and business inquiries and does not knowingly solicit personal information from children.
10. Changes and questions
The effective date above identifies this version. We may update this notice as our website and processes change, and explain material new uses before introducing them where required. For a privacy concern, contact us using the details below. We aim to acknowledge inquiries within 3 business days and provide an initial review outcome within 7 business days after receiving the necessary information, or explain why more time is needed.